Introduction

amadeusartscenter.com (“we”, “us”, “our”) is committed to protecting the privacy and security of the personal information of our clients, collaborators, staff members, and visitors to our website.
This Policy applies to the amadeusartscenter.com platform, accessible in Quebec, Ontario, and elsewhere in Canada, as well as to any related website, application, or service.
This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with applicable laws, including: Law 25 and the Act respecting the protection of personal information in the private sector (Quebec), the Personal Information Protection and Electronic Documents Act (PIPEDA), and any substantially similar provincial privacy legislation.
By registering for courses, using our services, or visiting our website, you consent to the practices described in this Policy.

1. Personal information collected

We may collect the following types of personal information:

– Identification and contact information: name, address, email, telephone number.
– Client information: age, instrument, level, scheduling preferences.
– Billing and payment information: billing address, partial payment details processed through secure third‑party payment providers.
– Communication records: emails, messages, and information you provide when you contact us.
– Website usage data: IP address, browser type, pages visited, cookies and similar technologies, for the purposes of website analytics and improvement (where applicable).

We collect personal information directly from you (online forms, registration, emails, telephone) and, in the case of minors, from parents or legal guardians.

2. Purposes for collecting personal information

We collect and use personal information for the following purposes:

– To register clients for music lessons and manage lesson scheduling.
– To communicate with clients regarding schedules, cancellations, terminations, and other administrative matters.
– To process payments.
– To send relevant information about our programs, events, and updates (you may unsubscribe from marketing communications at any time).
– To improve our services, our website, and the client experience.
– To comply with legal and regulatory requirements.

We will not use personal information for purposes other than those identified above, unless we obtain your consent or are required or permitted to do so by law.

3. Consent

By providing personal information, you consent to its collection, use, and disclosure as described in this Policy. For minors, consent is obtained from a parent or legal guardian.

You may withdraw your consent to certain uses of your personal information (for example, marketing emails) at any time, subject to legal or contractual restrictions.

Withdrawal of consent may affect our ability to provide certain services.

4. Disclosure of personal information

We do not sell personal information. We may disclose personal information only in the following circumstances:

– To collaborating teachers and staff members who need the information to provide lessons and manage schedules.
– To third‑party service providers who perform services on our behalf (for example, payment processors, email platforms, scheduling software), subject to appropriate confidentiality and security obligations.
– Where required or authorized by law, for example to comply with a court order or regulatory request, or to protect our rights, property, or safety.

Third‑party service providers may be located in Canada or in other countries; in such cases, personal information may be subject to foreign laws.

5. Retention and security of information

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by law.

We take reasonable organizational and technical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These measures may include secure storage, access controls, encryption, as well as staff training appropriate to the sensitivity of the information.

6. Accuracy and access

We make reasonable efforts to ensure that personal information is accurate, complete, and up to date for the purposes for which it is used.

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate or incomplete, subject to applicable legal limits.

To request access or corrections, please contact us at the address provided below.

7. Cookies et analyse du site web

Our website may use cookies and similar technologies to:

– Remember your preferences;
– Understand how visitors use our site;
– Improve site performance and the user experience.

You can adjust your browser settings to refuse cookies or to be notified when a cookie is sent. However, some parts of the site may not function properly without cookies.

8. Third‑party websites

Our website may contain links to third‑party websites (for example, YouTube, social media platforms, payment providers).
We are not responsible for the privacy practices of these websites.

We encourage you to review their privacy policies before providing any personal information.

9. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us by email at: contact@amadeusartscenter.com

We will do our best to respond to your request within a reasonable time and in accordance with applicable laws in Quebec.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
We encourage you to review this policy periodically.